We are looking to fill a very important position here at TGSS. If you're looking to work for an established, reputable, family owned business, submit your resume. Or maybe you know someone who is looking for a position like this. We appreciate your time
Field Service Technician
Job Description:
We are seeking a proactive and skilled Field Service Technician to join our team. In this role, you will be responsible for maintaining, repairing, and troubleshooting equipment and systems across multiple manufacturers. Your expertise will ensure optimal operation of machinery, uphold safety standards, and deliver exceptional customer service. This position offers an exciting opportunity to work with your hands-on with a variety of technical systems, gas and electrical systems.
The ideal candidate is energetic, detail-oriented, and possesses strong analysis skills to diagnose issues efficiently and effectively.
Responsibilities:
Requirements:
Company Description:
True Gorge Stoves & Spas has been in business since 2011, and has an incredible reputation for quality service and installation, and excellent benefits and pay for employees. We are a family owned company that offers a team atmosphere, very competitive pay, and encourages individual growth. We focus on excellent customer service, attention to details, and a high level of integrity in our workmanship.
Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative
Job Type:
Full-time
Benefits:
Salary:
$25-28. DOE.
Schedule:
Experience:
Service Experience: 1-2 years
Computer Skills: 2 years +
Construction: 1 year (Required)
Education: High school or equivalent (Required)
Hiring Process:
Job Description:
We are seeking a proactive and skilled Field Service Technician to join our team. In this role, you will be responsible for maintaining, repairing, and troubleshooting equipment and systems across multiple manufacturers. Your expertise will ensure optimal operation of machinery, uphold safety standards, and deliver exceptional customer service. This position offers an exciting opportunity to work with your hands-on with a variety of technical systems, gas and electrical systems.
The ideal candidate is energetic, detail-oriented, and possesses strong analysis skills to diagnose issues efficiently and effectively.
Responsibilities:
- Diagnose and repair gas and electric fireplaces
- Service and maintain hot tubs and spa equipment
- Collaborate with clients to provide excellent customer service while explaining technical issues clearly and professionally.
- Perform routine maintenance and safety inspections
- Troubleshoot electrical, plumbing, and mechanical issues
- Communicate clearly with customers about repairs and recommendations
- Maintain accurate service records and documentation
- Ensure all work complies with safety codes and company standards
- Answering telephone inquiries and assisting clients.
- Installing and testing products, equipment, and providing instructions to customers on the proper usage of their product.
- Using diagnostic tools to identify issues and evaluating the available information.
- Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts.
- Servicing home-based equipment, such as fireplaces, hot tubs, and mini-splits.
- Promoting the company's services.
- Maintaining your technical and mechanical skills through provided manufacture training.
- This position will also help the occasional hot tub delivery or fireplace installation if extra help is needed.
Requirements:
- Basic knowledge of electrical systems, plumbing, and gas systems
- Strong troubleshooting and problem-solving skills
- Ability to lift 100+ lbs and work in various environments
- Excellent customer service and communication skills
- Must be comfortable on roofs
- Need to be okay being in an occasional crawlspace
- The ability to work independently and be self motivated
- Managing overtime on service calls with patience and not rushing the job.
- Ability to learn equipment and tools used in the industry.
- Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
- Valid Driver’s License.
- Cell Phone
- Must be drug free.
- Must have a safe and incident free driving record in the last three years.
- Must be English literate.
- Must have experience using hand tools, power tools, and installation equipment.
- Must be well organized with clean work habits.
- Must be punctual and reliable.
Company Description:
True Gorge Stoves & Spas has been in business since 2011, and has an incredible reputation for quality service and installation, and excellent benefits and pay for employees. We are a family owned company that offers a team atmosphere, very competitive pay, and encourages individual growth. We focus on excellent customer service, attention to details, and a high level of integrity in our workmanship.
Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative
Job Type:
Full-time
Benefits:
- Medical Insurance
- Paid time off
- Matching Retirement Program
- Competitive pay
- Work year round.
- Company provides work vehicles & tools after training.
- Company shirts, sweatshirts, and hats.
- Job Training
Salary:
$25-28. DOE.
Schedule:
- 8 hour day shift
- Monday to Friday
- Over-time in the busy season
- Some Saturdays can be available if wanted
- Pay Period: bi-weekly
Experience:
Service Experience: 1-2 years
Computer Skills: 2 years +
Construction: 1 year (Required)
Education: High school or equivalent (Required)
Hiring Process:
- Please submit your resume to: [email protected]
- A 5 minute personality evaluation will be required.
- Multiple interviews may take place.
- Once hired, there will be a 60 day trial period.