From September thru March we are at max capacity and can only service what we have sold.  The purchase of your stove or hot tub must be in our database in order for us to service it. 

  If you've recently purchased your home, it's possible we performed the product and installation. You're welcome to fill out the form below or contact us first.  
  1. Phone: 541-387-2526
  2. Email: service@truegorge.com
 
  If your unit was not purchased from us, and it's a brand that we sell, we still have to ability to provide parts for you. You would provide the labor or someone else would provide the labor. 

  Thank you for your patience and help. ​

    Service & Repair Request

    A lot of gas heaters have remote control thermostats that operate off battery power. 
    Batteries under/in the unit typically get overlooked and tend to fix most issues. 
    Please replace batteries in the remote (transmitter) and the receiver (typically a black box under the heater) before submitting a Service Request. 
    ​


    ​For units that have been installed for some time, and you now have smoke issues, we recommend that you have the chimney cleaned prior to submitting a Service Request to us. 
    We recommend Willard Power Vac for your chimney sweep needs. 
    They can be reached at: 503-256-9905

    Photos and videos say a thousand words and we put heavy emphasis on getting them. *see below for more specific photo/video needs* 

    ​For Hearth: (fireplaces, stoves, inserts) Provide two photos minimum. One interior and one exterior
    For Minisplits: Provide interior and exterior.
    For Hot Tubs: Provide photo of top side control, and one behind the main side access panel if possible.
    Max file size: 20MB
    Max file size: 20MB
    Max file size: 20MB
    Max file size: 20MB
    Max file size: 20MB

    Thank you for your time and we appreciate the opportunity to serve you. 
    ​