Stoves
True Gorge Stoves & Spas *  Hot Tub & Fireplace Professionals of the Columbia Gorge
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  • Home
  • Estimate
    • Fireplace
    • Insert
    • Stove
    • Mini-split Heat Pump
    • Hot Tub
  • *Hiring*
    • Installer Assistant
  • Products
    • Stoves
    • Spas
    • Ductless MiniSplit
    • Outdoor Fire
    • Clearance
    • Grilling
  • Services
    • Stove & Spa Repair
    • Installations
    • Chimney Cleanings
    • Spa Filters
    • Water Testing
    • Rebates
  • Contractor
    • Request
  • About
    • Contact
    • FAQ's
    • Reviews
    • Photos

Service & repair

  From September thru March we are at max capacity and can only service what we have sold.  The purchase of your stove or hot tub must be in our database in order for us to service it. 

  If you've recently purchased your home, it's possible we performed the product and installation. You're welcome to fill out the form below or contact us first.  
  1. Phone: 541-387-2526
  2. Email: service@truegorge.com
 
  If your unit was not purchased from us, and it's a brand that we sell, we still have to ability to provide parts for you. You would provide the labor or someone else would provide the labor. 

  Thank you for your patience and help. 
​


    Service & Repair Request

    A lot of gas units have remote control thermostats that operate off battery power. Batteries down under the unit typically get overlooked and tend to fix most issues. Please replace all batteries before submitting a Service Request.

    A lot of gas heaters have remote control thermostats that operate off battery power. 
    Batteries under/in the unit typically get overlooked and tend to fix most issues. 
    Please replace batteries in the remote (transmitter) and the receiver (typically a black box under the heater) before submitting a Service Request. 
    ​


    For units that have been installed for some time, and you now have smoke issues, we recommend that you have the chimney cleaned prior to submitting a Service Request to us.


    ​For units that have been installed for some time, and you now have smoke issues, we recommend that you have the chimney cleaned prior to submitting a Service Request to us. 
    We recommend Willard Power Vac for your chimney sweep needs. 
    They can be reached at: 503-256-9905


    Sometimes the serial number can't be found on the unit. We do ask that due diligence is done to find the serial number as it typically helps speed up the repair process
    Address is needed if we are performing labor, delivery, or shipping, sales tax, etc. All addresses are kept in house

    Photos and videos say a thousand words and we put heavy emphasis on getting them. *see below for more specific photo/video needs* 

    ​For Hearth: (fireplaces, stoves, inserts) Provide two photos minimum. One interior and one exterior
    For Minisplits: Provide interior and exterior.

    For Hot Tubs: Provide photo of top side control, and one behind the main side access panel if possible.
    Max file size: 20MB
    Photos say a thousand words and can help accurately quoting a price for you.
    Max file size: 20MB
    Max file size: 20MB
    Max file size: 20MB
    Max file size: 20MB

    Thank you for your time and we appreciate the opportunity to serve you. 
    ​

Submit

Give us a call for your new Stove or Hot Tub


Hours

M-F: 9am - 5:30pm
​Sat: By Appointment only.

Telephone

541-387-2526

Address

1414 12th St
​Hood River, OR 97031

Email

service@truegorge.com
contact@truegorge.com