What is a Pro-Rated Warranty?
Many hot tubs sold at these traveling Expos, and Wholesale places have Pro-Rated Warranties. A Pro-Rated Warranty is not a 100% percent replacement warranty. A Pro-Rated Warranty puts more responsibility on your lap every day that goes by. Meaning, if your pump goes out 5 months after purchasing the tub, you will have to pay a portion of the new pump. If the pump goes out 8 months after purchasing, you will pay even more for a new pump. A Pro-Rated Warranty is not something manufacturers are proud of. So they do not openly tell the consumers about it. All they say is, "Yep, there is warranty"
Are all Hot Tubs Equal?
Not at all. Like most things, you get what you pay for. If you're looking at two different tubs that look close to the same, but there is a $3,000 difference in price, then there are definitely some things that are not equal.
How does buying local help me?
Here are a couple reasons why we believe buying local can help you:
1. Stoves & hot tubs require servicing down the road. To have someone come from the city, will typically cost more than having us service it. Scheduling someone from the city can by more difficult also, which is no fun for you, if you're unit stops working in the middle of the season.
2. What's nice about our store front, is that you can stop by and talk to someone face to face.
3. We are very competitive. Don't feel bad for asking if we can match someone else's price. Bring in your estimate from another stove & spa shop and will quit possible get you more for your money. Making you feel good about your purchase and enabling you to support your hometown business.
We as a company, love to support the local Fish Food Bank, Booster Clubs, 4-H, Tee Ball, High School Baseball, The Dance Academy, etc. From the bottom of our hearts, Thank You for supporting us! Because of you, we are able to re-invest so much more back to the hungry and children of our hometown.
How does your fireplace shop have the highest ratings in Oregon?
It's true! We have the highest Google ratings in all of Oregon. We are #2 in Washington and Idaho and #3 in California. Our philosophy is People over Product. We believe our product sells itself, so we focus most of our attention on providing excellent customer service for our clients. Many of our clients have purchased multiple times over the years because of the relationship we built with them during the first sale.
Do you install stoves and supply the venting?
Yes! We are a turn-key operation. No need to have 3 separate phone numbers for a dealer, an installer , and a service technician. We offer a 3-in-1 service from start to finish. You only need one phone number should you have any questions about your unit, install, or service. Less headache for you, means more time relaxing in front of your new fireplace from True Gorge Stoves & Spas.
Are you licensed, bonded, and insured?
Yes we are!
We have spent 20 years in the industry, and we are one of the most experienced installers in the Columbia Gorge. We have installed over 5,000 stoves/fireplaces/inserts and 70,000 feet of gas line!
Do you sell wood, gas, and pellet units?
We are an Authorized Dealer for Jotul, Hearthstone, Regency, Valor, Rais, Supreme and Morso fireplaces. All of these manufactures produce eco-friendly stoves. We carry contemporary and traditional fireplaces. We have wood, gas, and pellet stoves, inserts, and fireplaces.
Do you sell and service Hot Tubs?
Yes we do! We carry Clearwater hot tubs, giving you a wide selection of sizes and costs. Give us a call or stop by the showroom if you have any spa questions regarding new, or servicing your existing Clearwater spa. .
What is a ductless minisplit?
Ductless minisplits are in indoor and outdoor combo unit. Much like a heat pump. They have been used in Europe and Asia for many years and made their entry into the United States well over 10 years ago. They tend to be a lot more efficient than a traditional heat pump and can lower your utilities substantially.
I want you to handle my whole fireplace remodel, can you do that?
Yes we can take care of everything. However, it depends on the time of year. During certain times we are extremely busy. So at times, we have to refer the framing, tile, or stone work out to someone else. We are licensed & bonded as a general contractor. When the homeowner tries to manage the whole process the common response is, " Wow! I didn't realize how hard this would be." So in most cases it is easier to have us manage the whole process for you.
I currently do not have gas coming to our house. Can you help me get that?
Yes. We can help walk you through the process of connecting with NW Natural or one of the propane companies in the area.
Can you run a gas line from my meter/tank to the gas appliance?
Depending on the time of year, yes we can.
Do you have a showroom where I can see your product?
Our 2,000 sqf. showroom is located at 1414 12th st. Hood River, OR 97031. We have nearly 50 stoves & fireplaces on display, and many hot tubs, chemicals, and filters. Come on in!
Many hot tubs sold at these traveling Expos, and Wholesale places have Pro-Rated Warranties. A Pro-Rated Warranty is not a 100% percent replacement warranty. A Pro-Rated Warranty puts more responsibility on your lap every day that goes by. Meaning, if your pump goes out 5 months after purchasing the tub, you will have to pay a portion of the new pump. If the pump goes out 8 months after purchasing, you will pay even more for a new pump. A Pro-Rated Warranty is not something manufacturers are proud of. So they do not openly tell the consumers about it. All they say is, "Yep, there is warranty"
Are all Hot Tubs Equal?
Not at all. Like most things, you get what you pay for. If you're looking at two different tubs that look close to the same, but there is a $3,000 difference in price, then there are definitely some things that are not equal.
How does buying local help me?
Here are a couple reasons why we believe buying local can help you:
1. Stoves & hot tubs require servicing down the road. To have someone come from the city, will typically cost more than having us service it. Scheduling someone from the city can by more difficult also, which is no fun for you, if you're unit stops working in the middle of the season.
2. What's nice about our store front, is that you can stop by and talk to someone face to face.
3. We are very competitive. Don't feel bad for asking if we can match someone else's price. Bring in your estimate from another stove & spa shop and will quit possible get you more for your money. Making you feel good about your purchase and enabling you to support your hometown business.
We as a company, love to support the local Fish Food Bank, Booster Clubs, 4-H, Tee Ball, High School Baseball, The Dance Academy, etc. From the bottom of our hearts, Thank You for supporting us! Because of you, we are able to re-invest so much more back to the hungry and children of our hometown.
How does your fireplace shop have the highest ratings in Oregon?
It's true! We have the highest Google ratings in all of Oregon. We are #2 in Washington and Idaho and #3 in California. Our philosophy is People over Product. We believe our product sells itself, so we focus most of our attention on providing excellent customer service for our clients. Many of our clients have purchased multiple times over the years because of the relationship we built with them during the first sale.
Do you install stoves and supply the venting?
Yes! We are a turn-key operation. No need to have 3 separate phone numbers for a dealer, an installer , and a service technician. We offer a 3-in-1 service from start to finish. You only need one phone number should you have any questions about your unit, install, or service. Less headache for you, means more time relaxing in front of your new fireplace from True Gorge Stoves & Spas.
Are you licensed, bonded, and insured?
Yes we are!
We have spent 20 years in the industry, and we are one of the most experienced installers in the Columbia Gorge. We have installed over 5,000 stoves/fireplaces/inserts and 70,000 feet of gas line!
Do you sell wood, gas, and pellet units?
We are an Authorized Dealer for Jotul, Hearthstone, Regency, Valor, Rais, Supreme and Morso fireplaces. All of these manufactures produce eco-friendly stoves. We carry contemporary and traditional fireplaces. We have wood, gas, and pellet stoves, inserts, and fireplaces.
Do you sell and service Hot Tubs?
Yes we do! We carry Clearwater hot tubs, giving you a wide selection of sizes and costs. Give us a call or stop by the showroom if you have any spa questions regarding new, or servicing your existing Clearwater spa. .
What is a ductless minisplit?
Ductless minisplits are in indoor and outdoor combo unit. Much like a heat pump. They have been used in Europe and Asia for many years and made their entry into the United States well over 10 years ago. They tend to be a lot more efficient than a traditional heat pump and can lower your utilities substantially.
I want you to handle my whole fireplace remodel, can you do that?
Yes we can take care of everything. However, it depends on the time of year. During certain times we are extremely busy. So at times, we have to refer the framing, tile, or stone work out to someone else. We are licensed & bonded as a general contractor. When the homeowner tries to manage the whole process the common response is, " Wow! I didn't realize how hard this would be." So in most cases it is easier to have us manage the whole process for you.
I currently do not have gas coming to our house. Can you help me get that?
Yes. We can help walk you through the process of connecting with NW Natural or one of the propane companies in the area.
Can you run a gas line from my meter/tank to the gas appliance?
Depending on the time of year, yes we can.
Do you have a showroom where I can see your product?
Our 2,000 sqf. showroom is located at 1414 12th st. Hood River, OR 97031. We have nearly 50 stoves & fireplaces on display, and many hot tubs, chemicals, and filters. Come on in!