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Service Manager/Technician Job Details
Brief Job Overview:
We are looking for a Service Manager/Technician to perform and manage our service side of the business. This person will perform the communication with clients about diagnosing, ordering, and installing of parts, to repair, or warranty fireplaces, hot tubs, and mini-splits. We have multiple team members who will train this position.
Company Description:
True Gorge Stoves & Spas has been in business since 2011, and has an incredible reputation for quality service and installation, and excellent benefits and pay for employees. We are a family owned company that offers a team atmosphere, very competitive pay, and encourages individual growth. We focus on excellent customer service, attention to details, and a high level of integrity in our workmanship.
Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative
Job Type:
Full-time
Benefits:
Salary:
$50,000 - $80,000 + per year. DOE.
Schedule:
Job Overview:
We are looking for a technically skilled service technician to travel to our customers' homes or businesses to perform equipment and machine repairs. The service technician's responsibilities include traveling to customers' locations, and performing routine maintenance. The service technician will install and test products and provide customers with instructions on the proper usage of the product.To be successful as a service technician, you should have excellent technical and mechanical skills. You should have experience with basic hand, power, and diagnostic tools, and you should be physically fit to lift heavy equipment.
Service Manager/Technician Responsibilities:
Experience:
Service Experience: 1-2 years (Preferred)
Computer Skills: 2 years +
Construction: 1 year (Required)
Education: High school or equivalent (Required)
Ideal Candidate:
An individual with experience with fireplaces and/or HVAC installations.
Will have a desire to work with their hands and then grow into a management position
Great customer service skills
Positive attitude
Works well with co-workers, but doesn’t mind working alone.
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
Physical requirements include:
This Job Is Ideal for Someone Who Is:
Must haves:
Hiring Process:
Brief Job Overview:
We are looking for a Service Manager/Technician to perform and manage our service side of the business. This person will perform the communication with clients about diagnosing, ordering, and installing of parts, to repair, or warranty fireplaces, hot tubs, and mini-splits. We have multiple team members who will train this position.
Company Description:
True Gorge Stoves & Spas has been in business since 2011, and has an incredible reputation for quality service and installation, and excellent benefits and pay for employees. We are a family owned company that offers a team atmosphere, very competitive pay, and encourages individual growth. We focus on excellent customer service, attention to details, and a high level of integrity in our workmanship.
Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative
Job Type:
Full-time
Benefits:
- Medical Insurance
- Paid time off
- Matching Retirement Program
- Competitive pay
- Work year round.
- Company provides work vehicles & tools after training.
- TGSS shirt, sweatshirt, hat apparel.
- Job Training
Salary:
$50,000 - $80,000 + per year. DOE.
Schedule:
- 8 hour day shift
- Monday to Friday
- Over-time in the busy season
- Some Saturdays can be available if wanted
- Pay Period: bi-weekly
Job Overview:
We are looking for a technically skilled service technician to travel to our customers' homes or businesses to perform equipment and machine repairs. The service technician's responsibilities include traveling to customers' locations, and performing routine maintenance. The service technician will install and test products and provide customers with instructions on the proper usage of the product.To be successful as a service technician, you should have excellent technical and mechanical skills. You should have experience with basic hand, power, and diagnostic tools, and you should be physically fit to lift heavy equipment.
Service Manager/Technician Responsibilities:
- Answering telephone inquiries and assisting clients.
- Installing and testing products, equipment, and providing instructions to customers on the proper usage of their product.
- Using diagnostic tools to identify issues and evaluating the available information.
- Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts.
- Servicing home-based equipment, such as fireplaces, hot tubs, and mini-splits.
- Promoting the company's services.
- Maintaining your technical and mechanical skills through provided manufacture training.
- The ability to work independently and be self motivated
- Managing overtime on service calls with patience and not rushing the job.
- Excellent customer service and communication skills.
- The ability to diagnose and solve problems based on customers' non-technical descriptions.
- Ability to learn equipment and tools used in the industry.
- Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
Experience:
Service Experience: 1-2 years (Preferred)
Computer Skills: 2 years +
Construction: 1 year (Required)
Education: High school or equivalent (Required)
Ideal Candidate:
An individual with experience with fireplaces and/or HVAC installations.
Will have a desire to work with their hands and then grow into a management position
Great customer service skills
Positive attitude
Works well with co-workers, but doesn’t mind working alone.
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
Physical requirements include:
- Sitting at a computer submitting warranties, communicating with clients, submitting Purchase Orders, scheduling service calls to client’s homes.
- Unload and load materials on and off of trucks. Materials may weigh up to 85 lbs. and greater than 100 lbs. on occasion.
- Materials are to be installed in the field on job sites and customer locations.
- Squeezing into some tight spaces at times.
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Problem-solver -- to be able to think outside the box and find solutions.
Must haves:
- Valid Driver’s License.
- Cell Phone
- Must be drug free.
- Must have a safe and incident free driving record in the last three years.
- Must be English literate.
- Must have experience using hand tools, power tools, and installation equipment.
- Must be able to lift 100 lbs at times.
- Must be well organized with clean work habits.
- Must have good references and contacts from previous or current job.
- Must be punctual and reliable.
Hiring Process:
- Please submit your resume to: [email protected]
- A 5 minute personality evaluation will be required.
- Multiple interviews may take place.
- Once hired, there will be a 60 day trial period.